This incident has been resolved.
Nov 25, 18:49 AEDT
We have released a fix for the billing issue and we expect that all customers are now able to access the product as normal.
We are aware that there is a small number of customers who subscribed despite already having a valid subscription. We are in the process of identifying all these customers and ensuring that they have been billed correctly.
Nov 25, 17:40 AEDT
Some customers will experience issues accessing the product due to an underlying billing issue. We expect a fix to be released in about an hour. If you have issues please contact email@example.com
Nov 25, 16:20 AEDT