All Systems Operational
Core Operational
90 days ago
99.91 % uptime
Today
Transcoding + Transcription ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Zapier Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
AWS Operational
Database Operational
Emails Operational
Servers Operational
DNS Operational
Background Jobs Operational
Stripe Operational
Billing & Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 12:52 AEDT
Identified - We are aware of an issue with the processing of background jobs Starting at 2020-11-26 14:36 UTC which is causing some minor issues in the product, including tag counts not updating promptly.

We have identified the cause to be a partial outage in our upstream provider AWS which has caused our background job processing to stall. We have manually worked around the issue and we expect the queue to be cleared in a number of hours.

Please contact hello@dovetailapp.com if you are facing any issues.
Nov 26, 10:42 AEDT
Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 18:49 AEDT
Monitoring - We have released a fix for the billing issue and we expect that all customers are now able to access the product as normal.

We are aware that there is a small number of customers who subscribed despite already having a valid subscription. We are in the process of identifying all these customers and ensuring that they have been billed correctly.
Nov 25, 17:40 AEDT
Identified - Some customers will experience issues accessing the product due to an underlying billing issue. We expect a fix to be released in about an hour. If you have issues please contact hello@dovetailapp.com
Nov 25, 16:20 AEDT
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.