Video playback and images are unavailable for a subset of users

Resolved

Partial outage

Started over 1 year ago Lasted about 3 hours

Affected

Multimedia processing

Multimedia processing - USA

Updates

Resolved
October 19, 2022 at 7:00 AM
Resolved
October 19, 2022 at 7:00 AM
This incident has been resolved.
Monitoring
October 19, 2022 at 6:12 AM
Monitoring
October 19, 2022 at 6:12 AM
A fix has been implemented and we are monitoring the results.
Identified
October 19, 2022 at 5:53 AM
Update
October 19, 2022 at 5:53 AM
We have restored functionality for most users, and are continuing to work on a fix for the underlying issue.
Identified
October 19, 2022 at 5:08 AM
Identified
October 19, 2022 at 5:08 AM
The issue has been identified and a fix is being implemented.
Investigating
October 19, 2022 at 4:46 AM
Update
October 19, 2022 at 4:46 AM
We are continuing to investigate this issue.
Investigating
October 19, 2022 at 4:29 AM
Investigating
October 19, 2022 at 4:29 AM
We are currently investigating this issue.