Search not functional when using non-English characters

Resolved

Degraded performance

Started over 1 year ago Lasted about 2 hours

Affected

Core

Core - USA

Updates

Resolved
September 28, 2022 at 7:32 AM
Resolved
September 28, 2022 at 7:32 AM
This incident has been resolved.
Monitoring
September 28, 2022 at 7:28 AM
Monitoring
September 28, 2022 at 7:28 AM
A fix has been implemented and we are monitoring the results.
Identified
September 28, 2022 at 6:57 AM
Update
September 28, 2022 at 6:57 AM
The fix is being deployed
Identified
September 28, 2022 at 6:00 AM
Identified
September 28, 2022 at 6:00 AM
The issue has been identified and a fix is being implemented.
Investigating
September 28, 2022 at 5:59 AM
Investigating
September 28, 2022 at 5:59 AM
When attempting to search or filter Dovetail note, highlight, and insight content (including titles) using non-English characters, the search will fail with an error or not be performed.