Video uploads and audio transcriptions failing to process
Resolved
Major outage
Started almost 2 years ago Lasted about 1 hour
Affected
Multimedia processing
Multimedia processing - USA
Updates
Resolved
Resolved
The incident has been resolved
Monitoring
Monitoring
Our upstream service provider is recovering and we have applied an additional fix to process videos using an alternate method. Processing may be slow as we work through a backlog of videos.
Investigating
Update
Newly uploaded videos are failing to process. Highlight reel exports and audio transcription are also impacted.
Investigating
Investigating
Due an issue with an upstream service provider, some video processing may take a longer time than usual or fail.
