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Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
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Notice history

Nov 2023

Highlight reels on public insights are not working
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Some images are displaying incorrectly rotated
  • Resolved
    Resolved

    This incident has been resolved.

    Users affected may need to hard reload notes and insights containing incorrectly rotated images.

    Chrome/Firefox/Edge: Cmd + Shift + R (Mac), Ctrl + F5 (Windows)
    Safari: Cmd + Opt + E then refresh

  • Identified
    Identified

    We are working on a fix for this incident.

    As a workaround, you can save your image to a JPEG and re-upload it.

Oct 2023

Pages are failing to load in Safari
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Dovetail pages are failing to load in Safari 16.3 and earlier. Versions 16.4 and later, as well as other browsers, should be unaffected.

    We are continuing to work on a fix for this incident.

Pages are failing to load in Safari
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Dovetail pages are failing to load in Safari 16.3 and earlier. Versions 16.4 and later, as well as other browsers, should be unaffected.

    We are continuing to work on a fix for this incident.

Sep 2023

Users unable to connect Google Drive integration
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Users who have already connected Google Drive should be able to continue using it without issue.

Unable to create project templates or convert projects to templates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified the issue and are rolling out the fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

Sep 2023 to Nov 2023