PDF highlights may not render properly – Incident details - Dovetail status

Show current status

Resolved
PDF highlights may not render properly

Started

May 10, 2023 at 12:49 AM

Status

Resolved after about 3 hours

Impact

Operational

Affected

Core

Core - USA

Core - Europe

Resolved
May 10, 2023 at 3:42 AM
Resolved
May 10, 2023 at 3:42 AM
This incident has been resolved.
Identified
May 10, 2023 at 1:19 AM
Update
May 10, 2023 at 1:19 AM
A fix has been raised, and we are waiting to deploy it.
Identified
May 10, 2023 at 12:49 AM
Identified
May 10, 2023 at 12:49 AM
Customers have reported that some PDF highlight text is blank when viewed in search, via references, or on the highlights page.

We are currently investigating a fix.