Billing & payments
This incident has been resolved.
We implemented a fix and are currently monitoring the result.
We are continuing to work on a fix for this incident.
We are currently investigating this incident.
Users affected may need to hard reload notes and insights containing incorrectly rotated images.
Chrome/Firefox/Edge: Cmd + Shift + R (Mac), Ctrl + F5 (Windows)
Safari: Cmd + Opt + E then refresh
We are working on a fix for this incident.
As a workaround, you can save your image to a JPEG and re-upload it.
Dovetail pages are failing to load in Safari 16.3 and earlier. Versions 16.4 and later, as well as other browsers, should be unaffected.
Users who have already connected Google Drive should be able to continue using it without issue.
We have identified the issue and are rolling out the fix.
Sep 2023 to Nov 2023