All systems operational

Website
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime
Community
100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

Notice history

May 2023

Contact form is broken
Duplicate project is timing out for some customers
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Fixes have been identified and are being implemented

  • Investigating
    Investigating

    We are currently investigating this incident.

Database maintenance
  • Completed
    May 14, 2023 at 1:00 AM
    Completed
    May 14, 2023 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    May 13, 2023 at 11:00 PM
    In progress
    May 13, 2023 at 11:00 PM

    Maintenance is now in progress

  • Planned
    May 13, 2023 at 11:00 PM
    Planned
    May 13, 2023 at 11:00 PM

    We are planning for a scheduled maintenance during that time.

Copy and pasting reels can cause formatting / document issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified the problem, and are working on a fix for this incident.

PDF highlights may not render properly
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Update

    A fix has been raised, and we are waiting to deploy it.

  • Identified
    Identified

    Customers have reported that some PDF highlight text is blank when viewed in search, via references, or on the highlights page.

    We are currently investigating a fix.

Apr 2023

Highlights and note edits failing to save
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    For users who had an editor open, changes made may have failed to save for up to 2 hour and 40 minutes, or until the page was refreshed.

    This incident has been resolved.

High priority database maintenance
  • Completed
    April 30, 2023 at 3:53 AM
    Completed
    April 30, 2023 at 3:53 AM

    Maintenance has been completed successfully 👍

  • In progress
    April 30, 2023 at 2:00 AM
    In progress
    April 30, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    April 30, 2023 at 2:00 AM
    Planned
    April 30, 2023 at 2:00 AM

    We are planning for scheduled maintenance during this time. Dovetail will be unavailable for up to an hour, sometime during this time period.

Highlights may not appear in notes
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Editor might not be saving your data as expected
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    A fix has been identified.

  • Investigating
    Investigating

    We have identified a potential issue where data is not being saved when making changes in our editor, specifically when adding headers.

Degraded search performance
  • Resolved
    Resolved

    Search performance has reverted to normal levels since remediation was implemented.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are seeing degraded search performance and timeouts. We are currently investigating the issue and planning remediation.

Mar 2023

“Something went wrong” when adding a document to the workspace home
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are aware of an issue where some customers may experience a “something went wrong” error when trying to edit notes and insights and are investigating.

Mar 2023 to May 2023