All systems operational

Authentication

100 % uptime
Oct 2021100% uptime
Nov 2021100% uptime
Dec 2021100% uptime

AWS

100 % uptime
Oct 2021100% uptime
Nov 2021100% uptime
Dec 2021100% uptime

Transcription

99.98 % uptime
Oct 2021100% uptime
Nov 202199.84% uptime
Dec 2021100% uptime

Billing & payments

100 % uptime
Oct 2021100% uptime
Nov 2021100% uptime
Dec 2021100% uptime

Integrations

100 % uptime
Oct 2021100% uptime
Nov 2021100% uptime
Dec 2021100% uptime

Core

99.98 % uptime
Oct 202199.87% uptime
Nov 2021100% uptime
Dec 2021100% uptime

Multimedia processing

99.94 % uptime
Oct 2021100% uptime
Nov 2021100% uptime
Dec 202199.65% uptime
Website
100 % uptime
Oct 2021100% uptime
Nov 2021100% uptime
Dec 2021100% uptime
Community
100 % uptime
Oct 2021100% uptime
Nov 2021100% uptime
Dec 2021100% uptime

Notice history

Dec 2021

Multimedia processing outage
  • Resolved

    This incident has been resolved.

  • Monitoring

    AWS has remediated their incident and our multimedia processing is working through the failed jobs.

  • Identified

    We have identified AWS – one of our service providers – is having an outage that is affecting our ability to process multimedia files.

  • Investigating

    We are currently investigating this issue.

Incident at AWS causing issues in Dovetail
  • Resolved

    This incident has been resolved.

  • Monitoring

    AWS is currently experiencing a widespread incident which is effecting Dovetail. Customers have reported experiencing issues with video playback. AWS have identified the issue and are implementing a fix

Slow audio video processing
  • Resolved

    This incident has been resolved.

  • Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified

    Audio and video files are taking longer to process than usual. The problem has been identified and a fix is being implemented

Nov 2021

Crashing when editing transcripts in Google Chrome
  • Resolved

    This incident has been resolved.

  • Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified

    The issue has been identified and a fix is being implemented.

  • Investigating

    We are currently investigating this issue. As a workaround, users can still edit transcripts reliably in other browsers like Firefox or Safari.

Transcripts without custom vocabulary are failing to process
  • Resolved

    This incident has been resolved.

  • Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified

    We have a temporary workaround to fix transcript processing and a permanent solution is in progress.

  • Identified

    The issue has been identified and a fix is being implemented. As a workaround you can put anything in the custom vocabulary input when beginning a transcription and it will succeed.

  • Investigating

    We are currently investigating this issue.

Oct 2021

Dovetail unavailable for all users
  • Resolved

    This incident has been resolved.

  • Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified

    The issue has been identified and a fix is being implemented.

  • Investigating

    We are currently investigating this issue.

Google Chrome incorrectly flagging parts of Dovetail with security error
  • Resolved

    This incident has been resolved.

  • Monitoring

    We are continuing to monitor for any further issues.

  • Monitoring

    We are receiving reports that Google is no longer flagging Dovetail content as malicious and we are monitoring the situation.

  • Investigating

    We are continuing our investigation. We believe that Google has incorrectly flagged content from Dovetail as malicious in error and we are working with Google to resolve the issue as soon as possible. We have no reason to suspect that any customer data or information from Dovetail has been compromised in any way.

  • Investigating

    We're investigating reports of Google Chrome incorrectly flagging parts of Dovetail with a security error. This message suggests that pages on Dovetail trick you into doing something dangerous like installing software or revealing your personal information. We are investigating with Google why content from Dovetail has been flagged with this message. As a workaround while we seek to resolve this issue, you can click "Details" followed by "Visit this unsafe site".

Oct 2021 to Dec 2021