All systems operational

Core

99.94% uptime
Core - USA
99.89% uptime
Dec 2022 · 99.85%Jan 2023 · 99.90%Feb · 99.92%
Dec 202299.85% uptime
Jan 202399.90% uptime
Feb 202399.92% uptime
Core - Europe
100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%
Dec 2022100.0% uptime
Jan 2023100.0% uptime
Feb 2023100.0% uptime
Website
100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%
Dec 2022100.0% uptime
Jan 2023100.0% uptime
Feb 2023100.0% uptime
Community
99.95% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.85%
Dec 2022100.0% uptime
Jan 2023100.0% uptime
Feb 202399.85% uptime

Notice history

Feb 2023

Transcriptions failing for some users
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Transcriptions are not processing for some users. We are currently investigating this issue.

Installing a tag board template from the Community page fails
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

Community template pages don't load on dovetailapp.com
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We've identified an issue where community template pages aren't loading on dovetailapp.com. You can, however, continue to these pages via your workspace.

Projects can't be deleted from the project page
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Some users are experiencing issues deleting one or more project from their "Projects" page. While we determine the root cause, you can work around this by going into the project settings and deleting your project from there.

Access to notes, projects, and insights unavailable for some users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have identified the issue and have rolled out a fix, we now monitoring the results

  • Investigating
    Investigating

    We are experiencing reports of some users being unable to access notes, projects, and insights. We are currently investigating the issue.

Jan 2023

Teams that do not have project permissions enabled are unable to create new projects from templates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Some users are unable to login
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are monitoring the situation, clearing cookies and cache will be able to resolve any issues

  • Investigating
    Investigating

    We are currently investigating this issue.

Unable to log in with OAuth
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Unable to purchase Business plan
  • Resolved
    Resolved

    Users trying to purchase the business plan will see an incorrect price and be charged for the HIPAA business plan.

Dec 2022

Video playback in public insights does not work for users who aren't logged in
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We're currently investigating the issue. Note: Video playback works for logged in users.

Creating a new project folder does not appear to work
  • Resolved
    Resolved

    We've released a fix for this issue, please reload the page if you encounter it.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

Dec 2022 to Feb 2023