Authentication
AWS
Transcription
Billing & payments
Integrations
Core
Multimedia processing
Jun 2023
This incident has been resolved.
We are currently monitoring the issue.
Our cloud provider is currently experiencing an outage causing a degradation in our services
We are currently investigating this incident.
May 2023
We have determined a fix for the incident, and are deploying the changes now.
We are currently investigating this incident. In the meantime, please email us at hello@dovetailapp.com if you would like to contact us.
Fixes have been identified and are being implemented
Maintenance has completed successfully
Maintenance is now in progress
We are planning for a scheduled maintenance during that time.
We have identified the problem, and are working on a fix for this incident.
A fix has been raised, and we are waiting to deploy it.
Customers have reported that some PDF highlight text is blank when viewed in search, via references, or on the highlights page.
We are currently investigating a fix.
We are continuing to work on a fix for this incident.
We have temporarily removed our contact form since the problem is with an upstream provider. Users are advised to contact us directly in the meantime.
The contact form on our website errors when users try to send an email to us. Please use our Slack community or email us at hello@dovetailapp.com directly instead.
Apr 2023
For users who had an editor open, changes made may have failed to save for up to 2 hour and 40 minutes, or until the page was refreshed.
Maintenance has been completed successfully 👍
We are planning for scheduled maintenance during this time. Dovetail will be unavailable for up to an hour, sometime during this time period.
We implemented a fix and are currently monitoring the result.
A fix has been implemented and we are monitoring the results.
A fix has been identified.
We have identified a potential issue where data is not being saved when making changes in our editor, specifically when adding headers.
Search performance has reverted to normal levels since remediation was implemented.
We are seeing degraded search performance and timeouts. We are currently investigating the issue and planning remediation.
Community templates are unavailable for existing workspaces in the European region.
Apr 2023 to Jun 2023
